Privacy Policy

1. Introduction

SimTrade.AI ("we", "us", or "our") provides a social-listening platform that helps cross-border sellers identify buyer leads from public comments on social media. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

• Account information you provide at registration: company name, contact name, email address and/or phone number, and password (stored as a salted hash).
• Monitored account configuration you submit, such as competitor social media handles and platforms.
• Publicly available comment data collected from the social platforms you choose to monitor, including comment text, author handle, and timestamp.
• Usage data such as login times, feature usage, and API request logs, used for service operation and abuse prevention.

3. How We Use Information

• To operate and provide the core service, including AI-based intent analysis of collected comments.
• To send service-related communications, such as verification codes, weekly reports, and account notices.
• To monitor, secure, and improve the platform, including detecting and preventing fraud or abuse.
• To comply with legal obligations.

4. Cookies and Similar Technologies

We use essential cookies to keep you signed in and to remember your session. We do not use third-party advertising cookies. You can configure your browser to refuse cookies, but some parts of the service may not function properly without them.

5. Third-Party Service Providers

We rely on third-party infrastructure providers to operate the service, including database hosting, transactional email delivery, SMS verification, and AI-based text analysis. These providers process data solely on our behalf and are bound by confidentiality and data-protection obligations.

6. Data Retention

We retain account data for as long as your account remains active. Collected comment data is retained to support your lead-management workflow and may be deleted upon request, subject to applicable legal retention requirements.

7. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and may withdraw consent to non-essential processing at any time. To exercise these rights, contact us using the details below.

8. Data Security

We apply reasonable technical and organizational measures to protect your data, including encrypted transport, hashed credentials, and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

As a cross-border service, your data may be processed in countries other than your own. Where required, we take steps to ensure such transfers are subject to appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the service or by email prior to taking effect.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at yuuki1902209419@gmail.com.